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Elements and Performance Criteria

1. Implement, monitor and report on contract administrative procedures
   • Obtain, interpret and confirm work requirements
   • Access, interpret and apply documentation required to implement, monitor, rectify and report on contracts
   • Implement procedures for monitoring and rectifying contract performance
   • Develop and implement written procedures for adjusting contract performance where performance does not meet contractual requirements
2. Monitor contract time frame and specifications
   • Undertake regular inspection of contract services to confirm compliance with contract specifications according to job requirements
   • Identify and document variations between the specified scope of services and the contract, and notify relevant personnel as required
   • Carry out testing of services in progress by the contractor according to workplace procedures
3. Resolve contractual disputes
   • Investigate disagreements to identify cause and validity
   • Negotiate and agree terms of resolution according to workplace procedures
   • Follow contracted prescriptions for dispute resolution
   • Seek specified advice to resolve disputes
   • Seek appropriate technical and legal advice to clarify dispute issues according to workplace procedures
4. Implement contract completion
   • Review contract conditions and responsibilities with relevant personnel to confirm satisfactory completion
   • Report contract completion to appropriate personnel
   • Evaluate contract performance against agreed benchmarks

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement, monitor, rectify and report on contracts on at least two occasions, including:

developing and reviewing procedure/s for the management of contracts

planning and coordinating work by prioritising and adjusting activities to meet contract requirements

identifying contract issues and consulting, negotiating and using conflict resolutions techniques to resolve contractual disputes

monitoring contract and reviewing conditions to identify and document variations between the specified scope of services and the contract

preparing clear, concise and legible completion report/s on contracts variations, performance and outcomes.

During the above, the candidate must:

locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for implementing, monitoring, rectifying and reporting on contracts

work effectively with others to conduct implement, monitor, rectify and report on contracts in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key legislation required to implement, monitor, rectify and report on contracts

key policies, procedures and documentation required to implement, monitor, rectify and report on contracts, including:

site contract management procedures

site legal services support

contract management requirements

inspection and testing of contracted services and products

site reporting procedures

review processes and techniques

principles and techniques required for negotiation and communication techniques to resolve contractual activity and disputes

principles and techniques required for contract design criteria

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

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